Privacy Policy

Last updated: June 21, 2026

This page is maintained by Alpha Clinic to explain how we handle your information when you use our website, booking system, and in-clinic services. It is not a certification or legal advice.

1. Who we are

Alpha Clinic is a dental clinic operating in the Kingdom of Saudi Arabia under the registered ownership البيانات الأساسية للسجل التجاري (License No. 7043654396). References to "we", "us", or "our" mean Alpha Clinic.

2. Information we collect

  • Contact details you provide when booking (name, phone, email).
  • Appointment details (date, time, requested service, doctor, notes).
  • Clinical records created by our staff during your visits.
  • Billing and payment information related to your invoices.
  • Basic technical data (device, browser, IP) needed to operate the site securely.

3. How we use your information

  • To schedule, confirm, and remind you of appointments.
  • To provide dental care and maintain your medical records.
  • To process payments, invoices, and insurance where applicable.
  • To send service-related messages by SMS, WhatsApp, or email.
  • To improve our services and meet legal and regulatory obligations.

4. Sharing

We do not sell your personal information. We share data only with staff, treating doctors, and service providers (such as messaging, hosting, and payment processors) who help us operate the clinic, and only as needed to deliver the service. We may also disclose information when required by law or competent authorities.

5. Data retention

Medical records are retained for the period required by Saudi health regulations. Booking, billing, and communication records are retained for as long as needed to provide our services and meet legal obligations.

6. Security

Access to patient records is restricted to authorized staff. Data is stored on managed cloud infrastructure with encryption in transit. No system is perfectly secure, and we continue to improve our safeguards.

7. Your choices

You may request access to, correction of, or deletion of your personal information, subject to legal record-keeping requirements. You can opt out of non-essential messages at any time by contacting reception.

8. Cookies

We use only the cookies and local storage necessary to keep you signed in and to remember basic preferences (such as language and display options).

9. Contact

For privacy questions or requests, contact us by WhatsApp or phone at +966 53 635 1147.

10. Updates

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.